I just finished an excellent book on driving change in business: Neil Smith’s “How Excellent Companies Avoid Dumb Things”
Here’s the 12 principles that cut through the barriers:
www.diyturnkeycontinuity.com
Here’s the 12 principles that cut through the barriers:
- The CEO must personally lead and support and change process carried out across the entire organization and a majority of senior management must also support it.
- The entire organization must be engaged in the change process.
- The project must be guided by “stars” who are willing to change the status quo.
- There must be no up-front targets for the company as a whole or the individual departments within it.
- Those who will implement the idea must own the idea. It must be easy to put ideas into the change process but hard to remove them.
- Consideration of ideas must be based on facts and analysis, not opinion.
- Consensus must be built.
- There must be a focus on increasing revenue, not just reducing expenses.
- The change process must not disrupt normal business.
- Implementation must be nothing less than 100 percent.
- The change process must be about culture change, not just a completed project.
www.diyturnkeycontinuity.com
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